Warranty Explained
What is a Warranty?
Warranty
Ocean Rock USA INC. doing business as Elementi, warrants Elementi fire features and accessories to be free from defects in parts and workmanship under normal use and service for a period of 1 year from the date of purchase. In the event of such defects Elementi will, at its option, repair or replace the defective product. The foregoing is at the discretion of Elementi.
There will be no charge for the replacement parts or product, however it will be the consumer’s responsibility to return the product to the original place of purchase.
Elementi will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based and the warranty does not cover costs including freight, removal and reinstallation.
This warranty is non-transferable and applies only for units that are for non-commercial personal use only.
Under this warranty agreement, all gas lines must be installed by a licensed gas fitter. Damage caused by shipping, staining and abuse are not covered under this warranty. Dings, dents and scratches, fading and natural weathering are not covered under this warranty. Decorative rock is not covered under this warranty. Improper installations, repair or modifications made by anyone other than Elementi will void this warranty and any damage caused by such is also not covered under this warranty.
Minor chipping, weather fading, water staining and non-structural hairline cracks are typical of the material of this product and are not covered under this warranty. Some color and texture variation is typical of the material and finish for this product and is not covered under this warranty.
Cast concrete is a hand finished process. As such, this product’s finish will vary by unit. There will be a color variance of up to 15% in each unit. There may also be uneven texture or pattern as well as small holes in the surface caused by air or water trapped on the surface during casting. This is a normal trait of cast concrete and is not covered under warranty.
Definition of Warranty
A warranty is a promise made by a manufacturer or seller to repair or replace a product if necessary within a specific period. It provides customers with assurance that the product meets the expected standards. When you purchase an item that comes with a warranty, you are protected against defects or issues that may arise. This assurance is crucial for consumers because it offers peace of mind.
Types of Warranties
There are two main types of warranties: express warranties and implied warranties. An express warranty is clearly stated and defines the specific terms of repair or replacement. For example, a three-year limited warranty on a television clearly specifies the coverage. On the other hand, an implied warranty arises automatically, meaning the law assumes a product is of acceptable quality and fit for use. Understanding these types can help you make informed decisions when shopping.
Importance of Understanding Warranty Terms
Understanding warranty terms is essential for consumers. Many people may overlook the details, but knowing what is covered and what is not can save you money. For instance, some warranties may only cover certain parts or may become void if improper use is detected. Therefore, it's important to read the fine print. A solid warranty can also enhance the value of your purchase, providing security and encouraging confidence in a brand.