Shipping policy
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Backyard Pyre Shipping Policy
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### **Shipping Overview**
Backyard Pyre is proud to offer premium outdoor fire features shipped directly from our trusted manufacturer, Elementi Fire. We strive to provide a seamless and transparent shipping experience for all our customers.
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### **Order Processing**
- **Order Confirmation:**
After placing your order, you will receive an email confirmation with your order details.
- **Order Fulfillment:**
All products are shipped directly from Elementi Fire’s warehouse. Backyard Pyre does not hold inventory, ensuring you receive the latest models and highest quality.
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### **Shipping Regions**
- **Currently Shipping:**
United States (contiguous 48 states)
- **Not Shipping To:**
Alaska, Hawaii, U.S. territories, or international addresses at this time.
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### **Shipping Times**
- **Estimated Delivery:**
Standard orders typically ship within 3–7 business days after order confirmation.
*(Note: Actual delivery times may vary based on product availability, destination, and carrier schedules. We will notify you promptly if your order is subject to a delay.)*
- **Tracking:**
You will receive a tracking number by email as soon as your order ships.
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### **Shipping Methods & Carriers**
- **Carriers:**
Orders are shipped via reputable national carriers (FedEx, UPS, or freight, depending on item size/weight).
- **Freight Deliveries:**
Larger fire features may ship via freight. The carrier will contact you to schedule a delivery appointment.
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### **Shipping Costs**
- **Standard Shipping:**
Shipping is calculated at checkout based on the product(s) ordered and your delivery address.
- **Free Shipping:**
Some products or promotions may qualify for free shipping. This will be clearly indicated at checkout.
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### **Delivery Inspection**
- **Upon Arrival:**
Please inspect your delivery for any visible damage before signing for receipt. If you notice any damage or missing items, note it with the carrier and contact Backyard Pyre within 48 hours for assistance.
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### **Order Changes & Address Updates**
- **Before Shipping:**
If you need to change your shipping address or order details, please contact us immediately at info@backyardpyre.com. We cannot guarantee changes after your order has been processed.
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### **Shipping Questions or Issues**
If you have any questions about your order’s status or experience any shipping issues, please email us at info@backyardpyre.com. We’re here to help!
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**Note:**
Shipping times, carriers, and costs are subject to change based on manufacturer policies and market conditions. We will always communicate any changes promptly.
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