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Help Center

Find answers to common questions about choosing, installing, and caring for your Backyard Pyre fire feature.

Fire Table & Fire Bowl FAQ

Answers on choosing a fire feature, propane vs. natural gas, installation, and year-round care.

Coverage details for your fire feature's manufacturer warranty.

How returns and RMAs work if something isn't right.

Delivery timelines and what to expect when your order ships.

Reach our support team directly and we'll get back to you.

Complimentary shipping in the U.S.

Shipped freight straight to you. Fast. Insured. On-time.

Top-Tier Quality

GFRC doesn't crack like traditional concrete. It doesn't rust. Marble Porcelain gives it its unique style.

Real Customer Support

Whatever need you may have, we do not force you to speak with a bot for answers. Multiple channels are open for communication.

Secure payments

Secure end-to-end transactions. We offer multiple ways to pay.